At Umrahijaz, we strive to provide you with high-quality stitched and unstitched clothing. We understand that sometimes, items may not meet your expectations, and we want to ensure you have a seamless experience when it comes to returns and refunds. This policy outlines our procedures for returning items and obtaining refunds, ensuring clarity and transparency.
Overview of Our Policy
We aim to ensure that you are completely satisfied with your purchase. If you are not satisfied with your item, you may return it within a specified period. Our goal is to make the return process as easy and straightforward as possible.Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:- Timeframe: You must initiate the return within 10 days from the date of delivery.
- Condition: The item must be unused, unworn, and in its original packaging with all tags attached. For unstitched fabric, ensure that it has not been cut or altered.
- Proof of Purchase: You will need to provide a receipt or proof of purchase to process your return.
Non-Returnable Items
Certain items cannot be returned due to hygiene and safety reasons. These include:- Customized or Altered Items: Any clothing that has been customized or altered according to your specifications cannot be returned.
- Sale Items: Items purchased on sale or clearance may not be eligible for return. Please check the product description for any specific terms.
How to Initiate a Return
If your item meets the eligibility criteria, you can begin the return process by following these steps:Step 1: Contact Customer Support
Reach out to our customer support team within the return timeframe. You can contact us via:- Email: info@umrahijaz.com
- Phone: 03272037144
- Your order number
- The item(s) you wish to return
- The reason for the return
Step 2: Receive Return Instructions
Once we have received your request, we will review your information and send you detailed instructions on how to return your item. This may include a return shipping label and specific return address.Step 3: Package the Item
Carefully package the item you wish to return, ensuring it is in its original condition. Include any accessories, tags, and documentation that came with the product. If you are using a return shipping label provided by us, affix it securely to the package.Shipping Costs
Return Shipping
In most cases, customers are responsible for the return shipping costs. However, if the return is due to an error on our part (e.g., wrong item sent, defective product), we will cover the return shipping costs. Please ensure that you use a trackable shipping service or purchase shipping insurance for items over a certain value to ensure they are returned safely.Refund Process
How Refunds Are Issued
Once we receive your returned item and confirm that it meets our return policy criteria, we will process your refund. The refund will be issued in the same payment method used during the original transaction.Refund Timeframe
Please allow 6 days for your refund to be processed once we receive the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment provider.Exchanges
Exchange Policy
If you would like to exchange an item for a different size, color, or style, please initiate the return process as outlined above. Once we receive your returned item, you can place a new order for the desired item. Unfortunately, we do not hold items for exchange, so it’s best to place a new order as soon as possible.Customer Support
Need Assistance?
If you have any questions regarding our refund and return policy, or if you need help with the process, please don’t hesitate to reach out to our customer support team:- Email: info@umrahijaz.com
- Phone: 03272037144
